DOKAY, has adopted the following principles for customer satisfaction:
- Scientific and technological preeminence
- Compliance with national and international standards and regulations
- Effective project management and resource utilization
- Prompt and timely service
- Provision of rational and practical solutions at optimum cost
- Sensitivity to public and environmental health
- Compliance with requirements of the ISO 9001 Quality Management System as well as continuous improvement of the effectiveness of the System
- Compliance with General Requirements standard for TS EN ISO/IEC 17025 Testing and Calibration Laboratory Proficiency as well as continuous improvement of the effectiveness of the Standard
- Serving our customers with high quality laboratory services equipped with utmost professional and technical practices
- Ensuring that entire laboratory staff are well informed about the quality documentation and laboratory analyzes are performed accordingly
- Privacy policy by keeping the security of the details and registered rights of the customer as well as the digital copies of the results of laboratory analyzes and ensuring confidential delivery to customers
- Ensuring quality and reliability in analyzes
- Providing its services in compliance with contractual requirements and company rules, DOKAY Ltd. commits to share its experience with its customers and subcontractors.
Prof. Dr. Coşkun Yurteri
Director |
